Hi! I'm Caleb, a


Helping humans build the internet since 2013!


Customer Satisfaction
Linux System Administration (including BASH scripting)
Microsoft Office Suite
JavaScript (jQuery, Node.js)
MySQL / Database Admin

Technical Support L2

2021 - current

Happiness EngineeR

2018 - 2021


  • Assist our creative entrepreneurs, designers, and agencies with their WordPress website(s) via live chat, tickets, and phone
  • Narrow down third-party plugin/theme issues and direct our customer to the appropriate developer
  • Scan sites for malware, inform customer on how the site got infected, and recommend any applicable solution to prevent further malware issues
  • Starting in June of 2021, I piloted the start of our chat escalations team
  • Helped frame a streamlined approach to escalating a chat, including steps to inform the L1 Chat Engineer on how the issue was ultimately resolved, further educating our team and reducing escalated chats
  • … and bring a smile to every face, achieving an average 98% CSAT score 😁

Support and System Administration

2015 - 2018


  • Helped maintain over 2,500 servers (Windows Server and CentOS), which hosted web applications, DNS, and email systems
  • Diagnosed email server sending/receiving errors, as well as issues related to open-source content management systems: DotNetNuke, WordPress, Joomla, and custom web applications
  • Advocated common customer suggested features for Control Suite, our in-house server management software
  • Tested new releases of Control Suite to achieve quality assurance before the application reached our production servers
  • Trained in PCI DSS and High Availability hosting environments

Customer Support

2013 - 2015


  • Supported over 30 million customers in the success of their online endeavors
  • Respond to customer requests in a timely, respectful, and presentable manner
  • Diagnose issues related to Weebly’s editor app, and helped the Product team recreate and track down UI conflicts related to custom HTML/JavaScript
  • Troubleshoot issues with domain configuration, HTML, CSS, and other front-end related hiccups

Ready to bring your website to a whole new level? 📈

Let's chat!

Give me a shout!

If you are interested in starting a project, building a website, need some technical advice, or have any questions, feel free to fill out the form below 😁