Hi! I'm Caleb, a


Technical Strengths

WordPress Development (plugins and themes)
Front-end (HTML/CSS/JavaScript/jQuery)
Back-end (PHP)
Server Management (LAMP/LEMP stacks)
Web performance optimization
Cross-browser compatibility
API integration
Website Security
Git / Versioning Control
MySQL / Database Admin
Search Engine Optimization

Soft Skills

Active listening
Work ethic
Attention to detail
Collaboration, teamwork, mentoring
Critical thinking

Customer Feedback

It’s been a pleasure helping thousands of customers throughout the span of my career. Here’s some of the recent customer feedback that underscores my commitment to providing friendly and effective support, and fostering positive client relationships.

Founder, Web Developer

2022 - current


  • Manage the entire web presence for over 20 companies and brands
  • Deeply understand our client’s target audience and business objectives to ensure their website generates a return and has a meaningful impact on their business
  • Creating custom WordPress themes and plugins that are designed to meet our client’s specific needs and preferences
  • Develop innovative solutions to automate our clients’ workflows and optimize their website’s performance
  • Providing ongoing website support and hosting management to ensure the website is always up and running smoothly

Technical Support L2

2023 - current

WP Engine

  • Selected to help implement successful workflows and strategies from my role at Flywheel after the company was acquired by WP Engine
  • Assist customers with technical issues related to WP Engine’s LAMP hosting stack for WordPress sites, as well as third-party plugins and themes
  • Troubleshoot issues related to caching layers, Content Delivery Networks, reverse proxies, Web Application Firewall, and other services
  • Contribute to internal tooling to increase technician efficiency and enhance the overall customer experience

Senior Happiness Engineer

2021 - 2023

Happiness EngineeR

2018 - 2021


  • Resolved customer inquiries via live chat, tickets, and phone
  • Diagnosed and narrowed down issues related to third-party WordPress plugins and themes
  • After being promoted to Sr. Engineer in 2021, I led the chat escalations team and framed a streamlined approach for escalating chats, resulting in a more efficient process for resolving customer issues and improving team performance
  • In 2022, I was the recipient of the SOAR Standing Ovation Award and was recognized for my focus on customer satisfaction
  • Conducted malware scans on sites, identified the source of infection, and recommended solutions to prevent future issues
  • Maintained an average 98% Customer Satisfaction score throughout my entire tenure

Customer Support Systems Administrator

2015 - 2018


  • Collaborated with a team to maintain over 2,500 servers, including Windows Server and CentOS, ensuring web applications, DNS, and email systems run smoothly for clients
  • Quickly diagnosed and resolved email server errors, as well as issues with open-source content management systems such as WordPress, DotNetNuke, Joomla, and custom web applications to minimize downtime and optimize server performance
  • Advocated for customer-suggested features for Control Suite, our in-house server management software, helping to improve its functionality and enhance the user experience
  • Conducted thorough testing on new releases of Control Suite for quality assurance before deploying on production servers, reducing the likelihood of issues and minimizing the risk of downtime for clients
  • Received certifications in PCI DSS and high-availability hosting environments

Customer Support

2013 - 2015


  • Supported over 30 million customers in the success of their online endeavors
  • Responded to customer requests in a timely, respectful, and presentable manner
  • Diagnosed issues related to Weebly’s editor app, and helped the Product team recreate and track down UI conflicts related to custom HTML/JavaScript
  • Assisted customers with issues related to domain configuration, HTML, CSS, and other front-end-related inquiries

Ready to bring your website to a whole new level? 📈

Let's chat!

Give me a shout!

If you are interested in starting a project, building a website, need some technical advice, or have any questions, feel free to fill out the form below 😁